Keynote Speaker

Chris DeGuelle, Operations Director

Louisiana Business Emergency Operations Center
University of Louisiana at Lafayette

Chris DeGuelle is responsible for guiding the operations of the Louisiana Business Emergency Operations Center (LABEOC.org), a cooperative agreement between the Louisiana Governor’s Office of Homeland Security and Emergency Preparedness, Louisiana Economic Development, and the University of Louisiana at Lafayette to improve the ability of businesses and non-profits to prepare for, respond to, and recovery from natural and human-caused disasters. He also serves on the Public Sector and Economic Development Committee of the Louisiana Cybersecurity Commission, the Louisiana Transportation Supply Chain Committee, and the Editorial Review Board of the FBI National Academy magazine.

Prior to joining the University of Louisiana at Lafayette, DeGuelle served 24 years in the United States Air Force, retiring in the grade of Colonel. His area of expertise is in physical security, criminal investigations, risk management, and crisis response. He has led numerous high-profile investigations to include suicide bombings and senior leader misconduct. In his final assignment, he oversaw six diverse divisions managing training, a global security operations center, risk management assessment teams, UAS research and development, and major weapons acquisition and fielding programs. He has been assigned to duty stations in Europe, Asia, and throughout the United States and has deployed to Afghanistan, Iraq, Africa, Kyrgyzstan, Kuwait, and Qatar. In 2013, he led a multi-national Joint Task Force conducting counter-terror operations, Afghan Army and Police training, and economic development missions in Parwan Province. The actions of the Task Force were highlighted by National Geographic Channel. He retired in September 2018 to focus on his daughter’s gymnastics career.

DeGuelle holds Master’s degrees in Strategic Studies/National Security from the Air War College, Criminal Justice at Eastern Kentucky University, and Operations Planning from Air University. His undergraduate degree is in Criminal Justice from the University of Texas at San Antonio. Additionally, he is a graduate of the FBI National Academy, the FBI Executive Development Seminar, and the United Kingdom Defence College of Intelligence Counter-Sabotage Surveyor course.


Marc Ben-Ezra

Managing Attorney
Florida Professional Law Group, PLLC

Marc Ben Ezra has practiced law in Florida since 1990. Earlier in his career Marc built one of the largest practices of its kind in the U. S. representing large corporations in real estate and mortgage law matters.

Florida Professional Law Group helps property owners, investors, condo associations and lenders deal with their insurance companies. The firm handles new, underpaid and denied insurance claims and aggressively and fairly takes on insurers so that the firm’s clients claims are paid properly.

Florida Professional Law Group has created the Ready Now Claims Preparedness Program. The program provides peace of mind and allows property owners and managers to be prepared and in control when the unexpected happens.

FLPLG has other programs available for the mortgage industry that can help create liquidity and improve returns on mortgage investments.

Marc was selected by the Florida Supreme Court to argue an important case and has appeared at the counsel table before the US Supreme Court. He has also given presentations for local and national conferences, taught corporate training sessions, and has co-authored articles published in prominent national and statewide legal publications.

Denis Brosnan

President & CEO

Denis Brosnan is President and CEO of DIMONT, a leading provider of technology-enabled solutions in specialty insurance claims processing and collateral loss mitigation management for mortgage and auto lenders, servicers and investors. Brosnan is a proven leader with deep experience guiding technology and technology-enabled service providers through various lifecycle phases. Brosnan brings to DIMONT extensive relationships in the mortgage banking community and substantial experience leading large-scale initiatives in organizational growth, systems improvements, and strategic and capital structure change.

Tim Carpenter

Director, Disaster Response & Rebuild, Housing Access, Multifamily
Fannie Mae

Tim Carpenter is the Director of the Disaster Response & Rebuild team which is a critical function and extension of Fannie Mae’s Housing Access Team, and overall affordable housing mission. In this capacity, he facilitates and supports Fannie Mae’s response to disasters and its efforts to help communities rebuild following the many natural disasters which occurred across the country since 2017. Tim has worked for Fannie Mae since 1999, first directing field operations for Fannie Mae’s 55 local offices and, since 2001, at the Community Business Center in Louisiana and worked on the recovery effort post Hurricane Katrina and Rita in Mississippi, Louisiana and Alabama. Tim’s volunteer activities include: Board Member of the West St. Tammany Housing Initiative, LISC Local Advisory Council, Board Member and Secretary of the Northshore Community Foundation, Board Member of Covenant House, Subcommittee Member of The Louisiana Recovery Authority’s Housing & Economic Develop Subcommittee, New Heights Therapeutic Riding Center; he is also active with other local organizations.

Tim is married to Krista Carpenter and they are the parents of three wonderful young men.

Steven Eisenberg, Esq.

Chief Executive Officer and a Founding Partner, Stern & Eisenberg

Steven has extensive background in real estate and corporate matters including acquisition and sale of businesses and assets. His practice also focuses on the representation of lenders and servicers in the enforcement and protection of their interests in the legal process, including foreclosure, bankruptcy, evictions, title claims, loan modifications, and litigation. Having experience previously representing borrowers, Steven brings his unique perspective to the representation of his servicer, lender and business clients.

​Steven believes that you need to look to the underlying fundamentals of each matter in order to understand the issues and seek an optimum outcome. Bringing out of the box thinking and creative solutions is a hallmark to his practice. Steven has a sense for knowing what outcome the client wants and evaluating the alternative ways to accomplish the client’s goals. Steven has and continues to participate as an education instructor for a variety of organizations in connection with continuing legal education, including, but not limited to NJ ICLE; NBI; Safeguard Summit; ALFN; BCRA; and, Legal League. As a licensed title agent, Steven has also provided continuing education materials to the title industry.

Steven is licensed to practice law in New Jersey, Pennsylvania, and the District of Columbia. He is Martindale-Hubbell AV rated.

Jodi Gaines

Co-founder & Vice Chair
Claims Recovery and Financial Services

Since founding the company in 2002, Gaines has built CRFS into a highly successful and respected industry leader offering a full range of claims management solutions services to numerous clients throughout the United States. With over 29 years of default and claims industry experience, she brings a wealth of knowledge and insight to the post foreclosure mortgage claim filing industry. Prior to starting CRFS, she held management roles at Washington Mutual, North American Mortgage, Dime Savings Bank and Anchor Mortgage Services.

Jody Gunderson

Executive Vice President
National General Lender Services

Jody joined National General Lender Services as Executive Vice President in 2018, bringing her significant expertise and passion for working with clients to create unique, customer-centric insurance and service delivery solutions for the mortgage industry. In her role, Jody is focused on furthering the company’s growth through industry awareness of National General’s exceptional capabilities, commitment to compliance and custom product offerings.

Prior to joining National General, Jody supported Assurant, Inc. for over 19 years in various key leadership roles, last serving as Senior Vice President responsible for enterprise strategic relationship management. Jody began her career at Bank of America where she assumed positions of increasing responsibility in banking, mortgage and insurance, including Vice President of Bank of America’s Insurance Agency. In addition to her over 30 years of experience in the mortgage and insurance industry, Jody is a multiple award-winning executive recognized by MarCom and Hermes, and in 2017 was named by HousingWire as one of the 50 most influential women in the mortgage finance industry.

Mabel Guzman

President, Chicago Association of REALTORS®

Mabél Guzmán, AHWD, a 21 year veteran, was the 2010-11 President of the Chicago Association of REALTORS®, She is respected for her professionalism, tell-it-like-it-is honesty and ability to build relationships.

Her business is 95% referral based and founded on three things, Care, Knowledge and Trust. She believes in the power of advocacy in the real estate industry and when representing clients. Every market has its challenges and she focuses on solutions that achieve the best and realistic outcomes for her clients. By educating clients to current market trends with the use of data, she can help them assess what is right for them; these analytical skills assists sellers to arrive at the compelling price that gets them sold and assist buyers to get the best bang for their dollar.

Passionate about the role of real estate in public policy, Mabél represented the over 1 million REALTORS when she testified before House Financial Services Committee regarding “National Flood Insurance” it’s Reauthorization and Reform. She has also testified before the Senate sub-committee on Housing, Transportation and Community Development regarding the “Housing Market Inequality and Opportunity.” She is considered to be ranking among industry leaders who will help shape a positive future for the Rea Estate Industry.

David Hughes

Senior Vice President of Contact Center
RoundPoint Mortgage Servicing Corporation

Dave Hughes serves as SVP of the Contact Center, which includes customer service, collections, SPOC, complaint management, and credit reporting. During his tenure at RoundPoint, Hughes has implemented processes, controls, and disciplines aimed at guideline compliance, operational efficiencies, and maximizing the customer experience. Hughes has 25 years of banking and mortgage experience. Prior to RoundPoint, Hughes held leadership roles at Wells Fargo, Bank of America, and Aurora Bank, where he was the VP of Default Call Center Operations.

Robyn Katz

Managing Partner, Florida Foreclosure
McCalla Raymer Leibert Pierce, LLC

As the Managing Partner of the Florida Foreclosure department, Robyn Katz focuses primarily on the representation of secured creditors, equity holders, and investors in mortgage foreclosure cases. Katz leads the firm’s Florida foreclosure offices, located in Fort Lauderdale and Orlando. A total of six attorneys, as well as support staff, are under her management. The Florida offices have become a vital and productive part of McCalla Raymer Leibert Pierce, LLC, under her leadership.

Kent Lemon

SVP, Consumer Default Operations, US Bank

Mr. Lemon is Senior Vice President of Consumer Default Operations at US Bank and is responsible for Consumer Default Call Center operations. He joined U.S. Bank in October 2014. He has 20 years of experience in default operations, contact center services and operational/technology. Mr. Lemon is based in Dallas, TX.

Vanessa Lindow

SVP, Bayview Loan Servicing

Vanessa Lindow, Senior Vice President for Bayview Loan Servicing, is responsible for Fulfillment Retention, Government Loan Servicing and Operation Support. With over 20 years of experience in residential and commercial lending, Vanessa has been instrumental in making Bayview a simpler, smaller, safer and stronger institution. Vanessa joined the company in February 2008. During her tenure at Bayview, Vanessa’s held previous executive positions in relationship management, business intelligence, loss mitigation and customer relations. Prior to joining Bayview, Vanessa held a senior paralegal position at a boutique law firm based out of Miami. Vanessa received her B.S. degree from Florida Internal University.

John Long

VP, Business Strategy, Geomni

John Long has the experience of multiple careers rolled into one. He combines two decades of real estate investment expertise and professional contracting experience with nearly a decade of software/technology involvement. John speaks fluent real estate, construction and tech! John currently works as the Vice President of Business Strategy for Geomni, a visual data technology company. Geomni provides both high resolution aerial imagery and cutting edge imagery analytics to provide customers with highly valued and unique data sets for the residential and commercial property space. Geomni’s fleet of imagery capturing aircraft are often the first planes in the sky after a natural disaster and the imagery they capture is used to assess damages, evaluate exposure and coordinate responses.

Elvin Louren-Torres

Disaster Response & Rebuild Specialist, Housing Access
Fannie Mae

Elvin Louren-Torres is responsible for developing comprehensive plans and cross-functional programs that provide on-the-ground response to homeowners, renters and communities impacted by natural disasters and developing long-term plans to increase community and housing resiliency.

Previously he supported Fannie Mae’s efforts in foreclosure prevention/intervention through strategic partnerships with lenders, housing and credit counseling organizations and public entities in distressed markets. Elvin has spent over 35 years in the mortgage industry covering all aspects of single-family lending – Servicing, Secondary Marketing, Origination and Underwriting. Elvin builds upon strong partnerships to execute strategic activities in support of these initiatives with the ultimate goal to support rebuilding efforts by communities impacted by natural disasters.

Kate McCarthy

Community Lending Specialist
Fannie Mae

Kate McCarthy is the Program Manager for Fannie Mae’s Disaster Response Network, Mortgage Help Network, and Post-Modification Counseling program. Previously, she served as a Regional Manager for the Default Prevention Outreach Division of the National Servicing Organization. She has 20 years of experience in community development and has worked at the local, state, and federal government levels in Oregon and Texas. She has a Bachelor’s degree in Sociology from Texas A&M University and a Masters in Public Administration from California State University – Dominguez Hills. Her previous positions include Development Manager for Harris County Community and Economic Development Department and Community Planning and Development Representative at HUD before joining Fannie Mae in June 2008.

Chad Mosley

Chief Relationship Officer, Mortgage Contracting Services, LLC (MCS)

Chad Mosley is Chief Relationship Officer for Mortgage Contracting Services, LLC (MCS), a nationwide provider of field services to the financial services industry. Mosley joined MCS in 2008 as AVP of business development. He also has held roles of VP, SVP and COO of MCS Solutions. With almost twenty years in the industry, Mosley has experience managing all sides of the mortgage process from originations to the disposition of REO properties. Prior to MCS, Mosley held several positions at Countrywide Home Loans. Mosley earned a Bachelor of Science in business management from the University of Texas at Dallas.

Ron Reitz

President, Quality Claims Management

Ron Reitz is the President of Quality Claims Management, based in San Diego, CA. His firm represents mortgage servicers, investors and homeowners in settling hazard insurance claims. Prior to launching Quality Claims in 2007, Ron spent a decade managing GMAC-ResCap Insurance Services. He has attained his Senior Professional Public Insurance Adjuster credential and is licensed nationwide. He is a Past President of both the National and California Associations of Public Insurance Adjusters.

Richard Roniger

Director, Servicer Relationship Management, Single-Family Portfolio Management
Freddie Mac

Richard Roniger is a Director of Servicer Relationship Management in the Single-Family Portfolio Management Division. He is responsible for the portfolio performance and executive servicing relationships for many of Freddie Mac’s non-bank mortgage lenders and servicers.

Roniger also has portfolio and management oversight for all of Freddie Mac’s specialty servicing partners. In this role, he works collaboratively with his servicing counterparts to identify innovative solutions to optimize borrower outcomes and improve overall
portfolio health.

Before joining Freddie Mac, he was EVP and COOfor CoreLogic Default Services, formerly First American Loss Mitigation Services. He joined First American in 1998 as SVP.

Roniger holds a B.S. in accounting from the University of New Orleans (Louisiana State University).

Freddie Mac provides liquidity, stability and affordability to the nation’s residential mortgage markets. Freddie Mac supports communities by providing mortgage capital to lenders. Today, Freddie Mac is making home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. For more information, please visit freddiemac.com and follow us on Twitter @FreddieMac.

Robert Shekell

President, Homeowner Select and Broker Services
WNC Insurance Services

Robert Shekell is responsible for the strategic development, deployment and expansion of value-driven products and services to the mortgage banking industry through consultative broker services provided by Highland Insurance Solutions, a wholly owned subsidiary of WNC Insurance Services. Robert works to assist financial institutions in developing best-in-class insurance tracking and collateral protection programs. Based in Irvine, Calif., Robert and his team also offer HomeownerSelect, a creative, consumer-centric alternative to lender-placed

Robert has been passionate in the pursuits of client advocacy and industry relations through his leadership roles and as a member of the Mortgage Bankers Association Loan Administration Committee for more than 17 years. He is a frequent presenter at industry events and conferences and regularly authors op-ed articles and commentary on the industry. Before joining WNC in July 2016, Robert worked at QBE Insurance for 17 years in several executive roles, including Director of Client Development, Operations, Best Shores Global Services, and Industry Relations. Previously, he also served as Director of Loan Servicing over Escrow Administration and Default Services for Home Savings of America, the nation’s largest savings and loan. Robert was also President of Serrano Reconveyance and the President of the Institute of Financial Education in Los Angeles, where he developed a first-time home buyer’s program and led instructors in mortgage loan servicing.

Robert holds dual bachelor’s degrees in Employment Relations and Economics from Michigan State University.

Victoria Stevenson

Founder & CEO

As an Executive in Property Preservation, Government Contracting and Community Housing, Victoria brings 25+ years of depth and experience in Strategic Economic Development & Urban Community Development to assist housing communities make smart decisions that drive sustainability and create value for community and multi-cultural relations through neighborhood revitalization. She is a thought-leader skilled in communications and public involvement, strategic planning, project management, compliance management and economic development in the public and private sectors. Stevenson has adopted the role as a SME in developing housing programs for HOME, CDBG, CHDOs and housing policies to meet federal grant regulations and requirements; providing a wide range of services as a consultant to develop comprehensive strategic plans that implement executable action plans that address solutions for housing barriers and disparity. She has worked in key roles advocating neighborhood revitalization in housing for Emerging Markets and Community Development for various organizations, Wells Fargo, Chase, Asset Management Specialists – Fannie Mae, HUD, and Freddie Mac as clients. Performance results-driven, Ms. Stevenson focuses on shaping communities through economic sustainability that positions city housing authorities and community development to propel revenue growth and augment profitability.

Robert Walker

Vice President of Sales, Veros

With more than 20 years in the analytics and automated valuation space for residential real estate, Robert Walker has built a solid reputation for product innovation, providing market insight, and anticipating customer needs. In his current role of Vice President of Sales for Veros, Mr. Walker is responsible for leading the company’s sales team and market strategy and for driving innovation and creating a disruptive force in the market. Mr. Walker holds a BS in Economics from Vanderbilt University and received an MBA from Columbia University Graduate School of Business.