Disaster Preparedness Symposium Agenda

July 31, 2019

8:00 A.M. – 9:00 A.M.

Breakfast, Networking, Registration

9:00 A.M. – 9:02 A.M.


9:02 A.M. – 9:05 A.M.

Introduction to the Day’s Discussion

9:05 A.M. – 9:50 A.M.

Disaster Tech: Who Has it, What Is It, and How Does It Work?

The aftermath of a disaster is not the time to test-run the latest technologies designed to help responders react in an effective and timely manner. Pinpointing high-impact areas with real-time information is critical to post-disaster planning and recovery, but the time to investigate the cutting edge of disaster tech is now.

Denis Brosnan – President & CEO, DIMONT

John Long – VP, Business Strategy, Geomni
Chad Mosley – Chief Relationship Officer, MCS
Robert Walker – VP of Sales, Veros

9:50 A.M. – 10:35 A.M.

Disaster Data: What It Shows and Why Change Is Needed

Data from past natural disasters can provide a clearer understanding of what to expect next. Many loans are underinsured, spikes in delinquencies and foreclosures are common, and the push for disaster relief for borrowers costs us all. In this session, experts examine GSE guidelines for servicers’ obligations, lender and servicer hazard insurance requirements, and more.

Jody Gunderson – EVP, National General Lender Services

Marc Ben-Ezra – Managing Attorney, Florida Professional Law Group
Jodi Gaines – Vice Chair, CRFS
Robert Shekell – President of Homeowner Select and Broker Services, WNC First Insurance

10:35 A.M. – 10:50 A.M.

Networking Break

10:50 A.M. – 11:35 A.M.

Crisis Communication: What We’ve Learned the Hard Way

Diving into difficult lessons from past events, this session will share strategies for building disaster-response networks to help aid impacted homeowners in both the short- and the long-term. How can the industry provide the needed resources and a smoother path to recovery?

David Hughes – SVP of Contact Center, RoundPoint Mortgage Servicing Corporation

Robyn Katz – Managing Partner, Florida Foreclosure, McCalla Raymer Leibert Pierce
Kent Lemon – SVP, Consumer Default Operations, US Bank
Kate McCarthy – Community Lending Specialists, Fannie Mae

11:35 A.M. – 12:00 P.M.

Foresight and Preparation

Learn how servicers can mitigate the impact of disaster on mortgages.

Richard Roniger – Servicing Relationship and Performance Management Director, Freddie Mac

12:00 P.M. – 1:00 P.M.

Lunch Keynote – A State’s Pride: The Power of Joining Forces

Through a partnership between the Governor’s Office of Homeland Security and Emergency Preparedness, Louisiana Economic Development, and the University of Louisiana at Lafayette, the state is coordinating the activities and resources of businesses and volunteer organizations to improve response and self-sufficiency.

Keynote Address:
Chris DeGuelle – Operations Officer, Louisiana Business EOC, Informatics Research Institute, University of Louisiana at Lafayette

1:00 P.M. – 1:45 P.M.

Wolves After the Storm: Protecting Homeowners From Fraud

Hurricane Katrina not only ravaged the lives of New Orleans residents, but fraud associated with the storm was estimated at nearly $500 million. Unfortunately, there is often no shortage of disreputable agents waiting to take advantage of those affected after a disaster. This session puts various forms of post-disaster fraud under the microscope, including contractor fraud, foreclosure relief scams, and insurance claims fraud. Learn what can be done to protect both homeowners and the industry.

Vanessa Lindow – SVP, Retention Processing and Operations and GSE Support, Bayview Loan Servicing

Steven Eisenberg – Managing Partner, Stern & Eisenberg
Ron Reitz – President, Quality Claims Management
Victoria Stevenson – CEO/President, Allied Supply

1:45 P.M. – 2:00 P.M.

Networking Break

2:00 P.M. – 2:45 P.M.

Puerto Rico, Revisited: Two Years of Work and Counting

Two years after historic the devastating arrival of Hurricane Maria, the recovery and rebuilding of Puerto Rico continues. This discussion will cover the island’s long-term recovery plans and feature a before-and-after overview from Fannie Mae. Uncover the lasting impacts natural disasters cause, and learn about the island’s ongoing special projects.

Tim Carpenter – Director, Disaster Response & Rebuild, Housing Access, Fannie Mae
Elvin Louren-Torres – Disaster Response & Rebuild Specialist, Housing Access, Fannie Mae

2:45 P.M. – 3:00 P.M.

Key Takeaways

3:00 P.M.

Closing Remarks